Privacy Policy — NexPay

NexPay (“we”, “our”, “us”) is committed to protecting your privacy and safeguarding your personal and business information when you use our payment services.

This Privacy Policy explains how we collect, use, store, and protect your information.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name
  • Email address
  • Phone number
  • Business details
  • Identification documents (for KYC/verification)

Transaction Information

  • Payment details
  • Transaction history
  • Payout records
  • Wallet activity (if applicable)

Technical Information

  • IP address
  • Device information
  • Browser type
  • Usage data and logs

2. How We Use Your Information

We use your information to:

  • Provide and operate NexPay services
  • Process payments and payouts
  • Verify your identity (KYC/AML compliance)
  • Prevent fraud and unauthorized activity
  • Improve platform performance and user experience
  • Comply with legal and regulatory requirements

3. Data Protection & Security

We use industry-standard security measures to protect your data, including:

  • Encryption of sensitive information
  • Secure payment infrastructure
  • Access control and authentication systems
  • Continuous monitoring for fraud and abuse

However, no system is 100% secure, and we cannot guarantee absolute security.

4. Data Sharing

We do not sell your personal data.

We may share your information with:

  • Payment processors and banking partners
  • Identity verification (KYC) providers
  • Regulatory or legal authorities when required
  • Service providers assisting in platform operations

All third parties are required to handle your data securely.

5. International Data Transfer

Your information may be processed in different locations where our infrastructure or partners operate. We ensure appropriate safeguards are in place for such transfers.

6. Data Retention

We retain your information for as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes
  • Prevent fraud and misuse

After that, data is securely deleted or anonymized.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your data
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal obligations)
  • Withdraw consent where applicable

8. Cookies & Tracking

We may use cookies and similar technologies to:

  • Improve user experience
  • Track platform usage
  • Enhance security
  • Analyze performance

You can control cookies through your browser settings.

9. Compliance & Legal Requirements

We may disclose information if required by law, regulation, or legal process, or to protect our rights, users, or platform integrity.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Continued use of NexPay after changes means you accept the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, contact us:

NexPay
Address: [ 38-3 JALAN RADIN ANUM, BANDAR BARU SRI PETALING, 57000 KUALA LUMPUR, W.P. KUALA LUMPUR ]